Sales / Return Policies
(Last updated on 12/6/2016)
is committed to making your sales experience a positive one.
Below are our terms and
provide you with a detailed quote, including all crate and
shipping/handling costs. If our craftsmen will be installing
and/or finishing the product, we will include those costs as
Payment & Order
are final. If we agree to revise your order, you will first
be notified, and may be required to pay additional costs.
Internet orders require
100% prepayment (unless otherwise specified in writing).
All other orders require a 50% deposit for the entire order,
with balance due upon completion of your parts (and prior to
pickup or delivery). You agree to pay an interest rate of
2% per month, which is an annual rate of 24%, on unpaid
balance. You also agree to pay all collection costs,
including reasonable attorney fees and hereby waive all
rights to claim exemption under law. You also agree to pay a
$25.00 service charge on all returned checks.
otherwise stipulated in the bid, you will receive shipped
GFRG products in their natural, alabaster-white color — prepped
for painting. It is the purchaser’s responsibility to
provide the primer and final finishes to the product. As
with all casted products, we also recommend that you lightly
sand the entire surface before priming. Our GFRG Limestone
Cast is faux finished, and will have slight variations in
color and texture.
measurements we provide are approximate only. Final product
may vary slightly.
Prices & Estimates
& specifications in this website are subject to change without
notice. We reserve the right to correct clerical errors on
Production Time & Delivery
For all items listed on our "Buy
Now!" page, please allow approximately 3 weeks for delivery from
the date your order. If you
would like to place a “Rush Order,” please call us, and we
will do what we can to accommodate you.
notify you of our estimated production schedule. Unless
guaranteed in writing, these are only estimates.
Shipment, Delivery, & "Lift Gate Service"
We do our
best to provide you with a superior product and service, and
to keep our costs very competitive and affordable to the
average person. In so doing, we ship our products via
professional common and local carriers within the
continental United States and Canada.
Some items (particularly
larger items) may require you to be responsible for
unloading freight off of trucks. You may need special equipment to do so.
Most items are shipped in
box (fully enclosed) trucks. Note that, for very large
items, including our 1-piece 8' dome, we may ship it to
you on either a flatbed or a box (fully enclosed) truck. If
you want to select the kind of truck it arrives on, you need
to let us know prior to ordering, and it must be noted on
your order confirmation form.
We can attempt to assist
you in arranging "lift gate service" with the trucking
company if you need it. If we assist you in arranging "lift
gate service", this means that the trucking company will
assist YOU in lowering your crate(s) to the ground. You may
still be required to help the shipper maneuver the crate
onto the lift gate and/or steady the crate as it is lowered
to the ground. If you are not prepared to assist the
shipper in steadying the crate, you must notify us before
you order, and we will revise your shipping estimate
accordingly. If you do not assist the shipper when
requested in steadying the crate, you will be assessed
additional charges before your delivery is rescheduled.
With all deliveries, you
are solely responsible for your own safety, and for
fulfilling your obligations, and cannot hold RWM Inc. liable
for accidents, delays, or poor service due to your own
Note that trucks are not
helicopters, and are physically restricted from lowering
crates onto steep inclines, etc. You should plan
accordingly. You are always required to treat your
shipper(s) with common respect and dignity, or you may be
assessed additional fees, or be denied service.
If you are not ready to
receive your order from our plant at the date specified on
your order, YOU must contact us before we ship it. We can
then hold your order for up to 1 week — providing it is paid
in full. Special equipment may be required for unloading,
and you are solely responsible for such arrangements.
If you choose to have
your shipment sent and held at a trucking station, you are
solely responsible to pick up your shipment within 1 week of
being notified that it is there. You are solely responsible
to promptly pay any late fees that result in your delay.
Damage In Shipment
We have a
superb crating department, and our shippers have a great
track record. However...
YOU SIGN THE DELIVERY RECEIPT (I.E. "BILL OF LADEN"),
IMMEDIATELY OPEN THE BOX OR CRATE AND INSPECT THE CONTENTS.
IF THERE ARE ANY SIGNS OF DAMAGE, REFUSE THE
DELIVERY. DO NOT SIGN ANYTHING UNLESS THE
DRIVER ALLOWS YOU TO OPEN THE CRATE AND VERIFY THAT
EVERYTHING IS UNDAMAGED AND IN GOOD ORDER. ONLY WHEN YOU ARE
CERTAIN EVERYTHING IS UNDAMAGED AND IN GOOD ORDER, SHOULD
YOU SIGN FOR IT. STILL, YOU MUST NOTE ANY
DAMAGE TO THE CRATE ON YOUR RECEIPT (JUST IN CASE YOU LATER
FIND SOMETHING DAMAGED THAT YOU DID NOT INITIALLY SEE). KEEP
A COPY OF THE BILL OF LADING.
Also, you must immediately report any damage to
1.855.RWM.ARTS (796.2787) for us to help you make your claim with the
shipping company. Leave a message if it is after normal
business hours. If you receive your shipment, and it looks
damaged, and you aren't sure whether to sign for it, call us
at 1.855.RWM.ARTS (796.2787). We'll talk through the situation with
you. And if for some reason you can't reach a live person on
the phone, you can tell the driver that you need to
reschedule the delivery. Failure
to follow these precautions may result in you paying for
If you discover hidden damage later, take a picture of that
damage (preferably while it is still in the crate), and
leave the product safely in the crate. Save all broken
pieces and packaging for your claim with the shipping
company. We can also replace or repair most broken pieces
within 14 days. Again, you must immediately report any
damage to 1.855.RWM.ARTS (796.2787) for us to help you make your claim
with the shipping company.
uncrate parts, you must support them on a flat, padded
surface. If you do not, the parts may warp (often called
contact us immediately if you experience "cold creep".
We will attempt to advise you on potential measures you can
take to possibly correct it. However,
solely responsible for replacing any parts not properly
warrantees its products to be free from manufacturing
defects for one year from date of receipt of product
— not including minor surface and texture variations that
are typical to GFRG castings. Products found, upon arrival,
to have manufacturing defects will be repaired or replaced
at RWM Inc.'s option.
Inc. representatives personally install your product(s), you
are solely responsible for doing so yourself, and for doing
so safely, and in accordance with all applicable statutes
and regulations. Any advice or materials you receive from
RWM Inc. regarding installation should be considered as
helpful suggestions only. You must still follow all safety
protocols, comply with all applicable statutes and
regulations, and apply common sense. You accept all
liability for property framing and installing our product.
not offer a refund unless there are manufacturing defects.
Manufacturing defects do not include minor surface and
texture variations that are typical to GFRG castings.
Pickup / Delivery Requirements
other arrangements have been made in writing, once we
complete your order, you have one week to pick it up at our
facility, or if delivery was included, to allow us to
deliver it. If you fail to do so, you agree to pay a $25
storage fee per week.
RWM Inc. is committed to making your sales
experience a positive one. Please review the information below
and contact us if you have any questions.
We Also Sell to the Public
In addition to
selling to builders, contractors, designers, architects, and
other businesses, we sell to the general public in the
following states: Alabama, Alaska, Arizona, Arkansas,
California, Colorado, Connecticut, Delaware, Florida,
Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Maine, Maryland, Massachusetts,
Michigan, Minnesota, Mississippi, Missouri, Montana,
Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New
York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon,
Pennsylvania, Rhode Island, South Carolina, South Dakota,
Tennessee, Texas, Utah, Vermont, Virginia, Washington, West
Virginia, Wisconsin, Wyoming. We are required to
charge Utah residents 6.65% sales tax on all orders.
Alaska and Hawaii residents need to call us for additional
shipping charges before placing their order.
We do ship to Canada, though the customer
responsible for all costs associated with crossing the
border, to include any tariffs and taxes. For other
international orders, we can ship to a port in the U.S.,
whereupon you are solely responsible to arrange additional
shipping from there to your country. In all
international cases, your payment must appropriately clear
our banking institution before we start production.
If you have any questions or concerns
regarding our Sales / Return Policies, please contact us at:
Toll Free Phone:
South Cottonwood Street
See a map.