RWM Inc. Sales Policies

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Sales / Return Policies
(Last updated on 6/22/2023)

RWM Inc. is committed to making your sales experience a positive one. Below are our terms and conditions.

Ordering

We will provide you with a detailed quote, including all crate and shipping/handling costs. If our craftsmen will be installing and/or finishing the product, we will include those costs as well.

Payment & Order Revision Terms

All orders are final. If we agree to revise your order, you will first be notified, and may be required to pay additional costs.

Internet orders require 100% prepayment (unless otherwise specified in writing). All other orders require a 50% deposit for the entire order, with balance due upon completion of your parts (and prior to pickup or delivery). You agree to pay an interest rate of 2% per month, which is an annual rate of 24%, on unpaid balance. You also agree to pay all collection costs, including reasonable attorney fees and hereby waive all rights to claim exemption under law. You also agree to pay a $25.00 service charge on all returned checks.

Finishes

Unless otherwise stipulated in the bid, you will receive shipped GFRG products in their natural, alabaster-white color — prepped for painting. It is the purchaser’s responsibility to provide the primer and final finishes to the product. As with all casted products, we also recommend that you lightly sand the entire surface before priming. Our GFRG Limestone Cast is faux finished, and will have slight variations in color and texture.

Measurements

The measurements we provide are approximate only. Final product may vary slightly.

Prices & Estimates

All prices & specifications in this website are subject to change without notice. We reserve the right to correct clerical errors on our estimates.

Production Time & Delivery

For all items listed on our "Buy Now!" page, please allow approximately 3 weeks for delivery from the date your order. If you would like to place a "Rush Order," please call us, and we will do what we can to accommodate you. We will notify you of our estimated production schedule. Unless guaranteed in writing, these are only estimates.

Shipment, Delivery, & "Lift Gate Service"

We do our best to provide you with a superior product and service, and to keep our costs very competitive and affordable to the average person. In so doing, we ship our products via professional common and local carriers within the continental United States and Canada.

Some items (particularly larger items) may require you to be responsible for unloading freight off of trucks. You may need special equipment to do so.

Most items are shipped in box (fully enclosed) trucks. Note that, for very large items, including our 1-piece 8' dome, we may ship it to you on either a flatbed or a box (fully enclosed) truck. If you want to select the kind of truck it arrives on, you need to let us know prior to ordering, and it must be noted on your order confirmation form.

We can attempt to assist you in arranging "lift gate service" with the trucking company if you need it. If we assist you in arranging "lift gate service", this means that the trucking company will assist YOU in lowering your crate(s) to the ground. You may still be required to help the shipper maneuver the crate onto the lift gate and/or steady the crate as it is lowered to the ground. If you are not prepared to assist the shipper in steadying the crate, you must notify us before you order, and we will revise your shipping estimate accordingly. If you do not assist the shipper when requested in steadying the crate, you will be assessed additional charges before your delivery is rescheduled.

With all deliveries, you are solely responsible for your own safety, and for fulfilling your obligations, and cannot hold RWM Inc. liable for accidents, delays, or poor service due to your own negligence.

Note that trucks are not helicopters, and are physically restricted from lowering crates onto steep inclines, etc. You should plan accordingly. You are always required to treat your shipper(s) with common respect and dignity, or you may be assessed additional fees, or be denied service.

If you are not ready to receive your order from our plant at the date specified on your order, YOU must contact us before we ship it. We can then hold your order for up to 1 week — providing it is paid in full. Special equipment may be required for unloading, and you are solely responsible for such arrangements.

If you choose to have your shipment sent and held at a trucking station, you are solely responsible to pick up your shipment within 1 week of being notified that it is there. You are solely responsible to promptly pay any late fees that result in your delay.

On all "Buy Now" items, Alaska, Hawaii, and New York residents need to call us for additional shipping charges before placing their order. Shipping of larger "Buy Now" items does not include Lift Gate Service (i.e. lowering the crate to the ground). Contact us to determine if there will be an additional charge.

Damage In Shipment

We have a superb crating department, and our shippers have a great track record. However...

BEFORE YOU SIGN THE DELIVERY RECEIPT (I.E. "BILL OF LADEN"), IMMEDIATELY OPEN THE BOX OR CRATE AND INSPECT THE CONTENTS. IF THERE ARE ANY SIGNS OF DAMAGE, REFUSE THE DELIVERY. DO NOT SIGN ANYTHING UNLESS THE DRIVER ALLOWS YOU TO OPEN THE CRATE AND VERIFY THAT EVERYTHING IS UNDAMAGED AND IN GOOD ORDER. ONLY WHEN YOU ARE CERTAIN EVERYTHING IS UNDAMAGED AND IN GOOD ORDER, SHOULD YOU SIGN FOR IT. STILL, YOU MUST NOTE ANY DAMAGE TO THE CRATE ON YOUR RECEIPT (JUST IN CASE YOU LATER FIND SOMETHING DAMAGED THAT YOU DID NOT INITIALLY SEE). KEEP A COPY OF THE BILL OF LADING.

Also, you must immediately report any damage to call 801-268-2400 for us to help you make your claim with the shipping company. Leave a message if it is after normal business hours. If you receive your shipment, and it looks damaged, and you aren't sure whether to sign for it, call us at 801-268-2400. We'll talk through the situation with you. And if for some reason you can't reach a live person on the phone, you can tell the driver that you need to reschedule the delivery. Failure to follow these precautions may result in you paying for replacement parts.

If you discover hidden damage later, take a picture of that damage (preferably while it is still in the crate), and leave the product safely in the crate. Save all broken pieces and packaging for your claim with the shipping company. We can also replace or repair most broken pieces within 14 days. Again, you must immediately report any damage to 801-268-2400 for us to help you make your claim with the shipping company.

Storage Warning

If you uncrate parts, you must support them on a flat, padded surface. If you do not, the parts may warp (often called "cold creep"). Please contact us immediately if you experience "cold creep". We will attempt to advise you on potential measures you can take to possibly correct it. However, you are solely responsible for replacing any parts not properly stored.

Limited Warranty

RWM Inc. warrantees its products to be free from manufacturing defects for one year from date of receipt of product — not including minor surface and texture variations that are typical to GFRG castings. Products found, upon arrival, to have manufacturing defects will be repaired or replaced at RWM Inc.'s option.

Installation

Unless RWM Inc. representatives personally install your product(s), you are solely responsible for doing so yourself, and for doing so safely, and in accordance with all applicable statutes and regulations. Any advice or materials you receive from RWM Inc. regarding installation should be considered as helpful suggestions only. You must still follow all safety protocols, comply with all applicable statutes and regulations, and apply common sense. You accept all liability for property framing and installing our product.

Refund Policy

We will NOT offer a refund unless there are manufacturing defects. Manufacturing defects do NOT include minor surface and texture variations that are typical to GFRG castings.

Local Pickup / Delivery Requirements

Unless other arrangements have been made in writing, once we complete your order, you have one week to pick it up at our facility, or if delivery was included, to allow us to deliver it. If you fail to do so, you agree to pay a $25 storage fee per week.

RWM Inc. is committed to making your sales experience a positive one. Please review the information below and contact us if you have any questions.

Real or Perceived Crises

Added 4/6/2020: We are NOT responsible for acts of God, nature, or mortals that are beyond our control. This includes, but is not limited to, real or perceived crises such as earthquakes, "pandemic" scares, political cowardice, and government-mandated shut-downs.

We Also Sell to the Public

In addition to selling to builders, contractors, designers, architects, and other businesses, we sell to the general public in the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. We are required to charge Utah residents 7.45% sales tax on all orders.

We do ship to Canada, though the customer is responsible for all costs associated with crossing the border, to include any tariffs and taxes. For other international orders, we can ship to a port in the U.S., whereupon you are solely responsible to arrange additional shipping from there to your country. In all international cases, your payment must appropriately clear our banking institution before we start production.

Contact Information

If you have any questions or concerns regarding our Sales / Return Policies, please contact us at: